Unleashing the Power of Support-Board: A Comprehensive Review for Your Business Needs

Build and launch conversational chatbots across channels like WhatsApp, SMS, and email

Convert more customers with live chat, pop-up messages, and automations

The Challenge of Customer Support

If only I had a clone and my clone had a clone in today’s fast-paced digital world customer expectations have skyrocketed, and they demand immediate responses to their

• 60 of the customers expect a response within an hour
• Repetition of the same question can distract from more pressing issues
• When they spend too much time on repetitive tasks their productivity suffers

Streamlining Customer Service

Helping customers with their problems can be frustrating when you are fielding the same questions every day instead of tackling more serious concerns with the right tools you can streamline your customer service experience allowing your team to focus on critical issues that truly require human intervention

You need a tool that automates your online customer service across popular channels, letting your live agents resolve bigger tickets. Automating responses to FAQs means faster resolutions and happier customers, ultimately leading to increased loyalty and repeat business.

Introducing Support Board

Meet Support Board. Try Support Board for free before upgrading to the AppSumo Tier you choose. This platform is designed to enhance your customer support capabilities significantly. With intuitive features and powerful integrations, you can transform the way you handle customer inquiries.

Empower Your Customer Support

Support Board automates your customer support with AI-powered chatbots and a chat system optimized for conversational marketing. This means your customers receive immediate assistance anytime, while your agents can tackle more complex issues without the usual interruptions.

The Shopify integration boosts sales with a chatbot that seamlessly integrates and uses real-time store data. By leveraging this integration, you can:

• Detailed customer information
• Order history and cart items directly from the Support Board admin area
• Customer interactions based on their previous shopping behaviors

Overview

Smart Chatbots, Better Service

It connects customers with intelligent chatbots for immediate assistance and hands control over to live agents when problems escalate this hybrid approach ensures that customers get the help they need without delay

You have the capability to automatically train your chatbot using your own documents or website. You’re also able to program new questions and answers to train your chatbot, allowing it to help customers with more advanced queries.

And just like a live agent, your chatbot can send attachments, media, rich messages, and surveys to deliver more information to customers. This allows for a richer interaction experience and keeps customers engaged throughout their support journey.

Enhance Customer Engagement

Send welcome messages and follow-up messages to push more people down the sales funnel this proactive approach ensures that potential customers are informed and more likely to engage with your brand

This ensures your customers have access to your support regardless of time zones or office hours

Live agents can access rich messages to create more engaging surveys that onboard new customers in no time. Such surveys can provide valuable insights into the customer experience and areas for improvement.

You can evaluate support scripts and team performance using reports that collect customer feedback after a live chat experience which can help you refine your strategies and improve overall customer service quality

Omnichannel Support

By consolidating communication channels your team can offer a unified customer experience

This ensures you never miss a customer inquiry regardless of how they choose to reach out

International customers are easily helped because the platform has multilingual bots that support up to 32 languages expanding your reach and improving service for diverse audiences

Your chatbot can even search for answers on Google and autocorrect misspelled text to decrease your agents’ workload, ensuring that customers receive accurate responses promptly.

Sustainable Customer Service

Providing excellent customer service shouldn’t leave you feeling burnt out. (“But who gives support to Support?”) With Support Board, you can manage customer conversations across channels and leverage automated chatbots for a seamless customer service experience.

Use chatbots to solve more problems in less time and create a more sustainable work environment for your support team

Get lifetime access to Support Board today and transform the way you handle customer support!

Advanced Chatbot Creation

Create Chatbots using Your Data with OpenAI. Get a ChatGPT-inspired chatbot for your data! Simply upload your documents or provide a link to your website and watch the magic happen. Enhance its strength by pairing it with Dialog flow and Google AI. Get a sneak peek with our thrilling preview video.

Our Shopify chatbot can understand user questions about your store and provide answers based on the information from your Shopify store, further enhancing the customer experience and driving sales.

Plans & Features

Deal Terms & Conditions

• Access to Support Board
• The codes must be redeemed within 60 days of the purchase
• Future plans include updates

Try it out for 2 months to make sure it’s the right fit for you

Explore Support Board Plans

Plan 1

• The features above include
• Messages per month
• To 3 agents
• To 1,500,000 characters to train the chatbot
• support
• Supported apps are included
• Label option available

Plan 2

• The features above include
• Messages per month
• To 6 agents
• To 2,500,000 characters to train the chatbot
• support
• Supported apps are included
• Label option available

Plan 3

• The features above include
• Messages per month
• Up to 10 agents
• To 3,500,000 characters to train the chatbot
• support
• Supported apps are included
• Label option available

Questions & Reviews

The support team is known for their responsiveness and helpfulness which is a key aspect of any customer service tool

Support Board is appreciated for its comprehensive features, seamless integrations, and responsive support. Users have highlighted the following:

• Integration with popular platforms
• Support team
• For improvement in documentation clarity
• Rating of 4.4 based on positive feedback

While some users have found the documentation overwhelming and encountered occasional issues with credit consumption, the 60-day money-back guarantee makes it a solid buy. With an overall rating of 4.4 and positive feedback, it’s worth giving it a try.